You must notify immediately if you decide to cancel your order, preferably by phone, and quote your order number. If we accept your cancellation, no cancellation fee applies. If we refuses cancellation, e.g. because preparation of Food Delivery has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. Notwithstanding the foregoing, in case you paid for your order online, you should only contact La Marquise with respect to a refund of your payment. You can always contact La Marquise with any complaint or concern you may have with respect to an order for which you paid online.
We may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), our staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.
Refunds will be done only through the Original Mode of Payment.