Refund Policy

If you wish to amend or cancel your order, please call La Marquise Restaurant Hotline 800MARQUISE or 80062776473, details of which will be included in the confirmatory e-mail sent to you upon placing your order. If you change your order, the price charged will be the price for the amended order. If you pay by credit card the price difference will need to be paid separately to La Marquise Restaurant. Please note that some promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.

For confirmed large caterings, 50% advance is required. For cancellations of a confirmed large catering, a one-week notice is required. REFUND money will be given after three days from cancellation for cash payment, for credit card payment, 4% will be deducted as bank charge.

Change of orders or delivery time can be made no later than 15 minutes prior to the start of the delivery window. The delivery window starts from the promised lead time (i.e. 45mins) and ends at the promised arrival time. Change of order can be made up to 15 minutes before the delivery window begins. Amendment to the order must be made by calling the store direct. We may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), our staff will inform you or propose a replacement for the missing items. You have the right to refuse a partial order before delivery and get a refund.

Refunds will be done only through the Original Mode of Payment. Notwithstanding the foregoing, and without prejudice to the rights of La Marquise, no cancelation or refund shall be effective unless a clear declare of the same being issued by La Marquise.